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Frequently Asked Questions

  What is Therapy?
The term therapy is often used when talking about a wide range of services: counseling, CBT, psychotherapy, relationship/couples counseling and family therapy. All have in common the aim to make things better through talking and other techniques.


What will happen during our initial (intake) session?
The first session is called an initial consult and is different than a regular counseling session. Once you have scheduled an intake, you will arrive about 15 minutes before the intake to complete forms.   You can expect to talk about the concern(s) that brought you into counseling and also about your background and personal history. This will help us to understand your current situation and outlook.

You can share on a level that feels comfortable for you. You will be surprised how quickly time flies in the initial session.


How do I schedule an appointment?

You can call 470-569-8868 or contact us using the online form located under the "Contact Us" link.


How long do appointments last?

Appointments are 60 minutes. This is the standard length of a counseling session.


How often will we meet?

To begin, we will meet once a week. We find it’s important to gain some momentum in the beginning by meeting weekly or progress can stall out. Once some or all of your goals are met, meeting less often will make sense


Do you accept insurance?

Yes, we do accept Aetna, Blue Cross/Blue Shield, Cigna, and United Behavioral Health.

To learn more about what your plan will and will not cover, give your insurance company a call and ask them to explain your mental health benefits. We find that these questions might be helpful to ask:
  • What is my deductible? (In other words, how much will you be required to pay before they begin to reimburse you?)
  • What percentage of therapy fees will they cover?
  • Do they provide coverage for treatment by a License Professional Counselor (LPC)?
  • Are there any limits on coverage, such as number of sessions per year or types of therapy (e.g., group therapy, couples therapy)?
  • What are the steps involved in submitting a receipt for reimbursement?
In order to make an informed decision about using your insurance to pay for therapy services, it is important that you know the following information:

We want our clients to be well informed to make decisions.

1. Your insurance company will require a mental health diagnosis.
2. Your insurance company will allow a limited number of sessions for you, usually 8 - 12.

(This may or may not be a sufficient amount of sessions, depending on your goals and other facto​rs.)


How much do you charge, if my insurance was not listed above?
Our standard fee is $100 per hourly session, $150 for couples and families

 Payment will be collected at the time of service. We accept cash, check, debit cards, and Visa, MasterCard, Discover, American Express and Paypal.

What is your cancellation policy?

We require 24 hours notice of cancellation or you will need to pay for the appointment. An occasional exception may be made in the case of an emergency. It’s important that we meet consistently in order to make progress.


For all other questions, please feel free to contact 470-569-8868 or email at ganewconnections@gmail.com

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